Privacy Policy
Last updated: November 27, 2025
This Privacy Policy explains how we collect, use, and protect the personal information of visitors and travelers who use our website or book a stay at our Coeur de Champlain accommodation, located in Venise-en-Québec (QC).
By accessing our site or booking a stay, you agree to the practices described below.
1. Personal information collected
We may collect the following information:
a) Information provided voluntarily
• First and last name
• Email address
• Phone number
• Billing address (if applicable)
• Information necessary for booking or communication
b) Information collected automatically (website)
• IP address
• Device and browser type
• Pages viewed
• Cookies and similar technologies
c) Information from third-party platforms
If you book through Airbnb or another platform, certain information is transmitted to us in accordance with their policies (e.g., name, profile, dates of stay).
2. Use of information
We use your personal information to:
• Manage reservations and communications
• Confirm payments (depending on the platform)
• Improve the visitor experience
• Ensure the safety of the accommodation
• Answer questions and provide customer service
• Comply with legal and tax obligations
We never use your data for resale or unauthorized advertising purposes.
3. Sharing of information
We may share your information only in the following cases:
a) Booking platforms (e.g., Airbnb)
To confirm a reservation, manage payments, and comply with their policies.
b) Service providers
Examples: payment processing, website hosting, technical support.
These providers only have access to the data necessary for their service.
c) Legal requirements
In the event of a request by a competent authority when required by law.
We never sell your personal information.
4. Protection and security
We use reasonable security measures to protect your information:
• Secure connection (HTTPS)
• Limited access to data
• Protection against unauthorized access
Despite this, no system is completely secure. We take all necessary measures to minimize risks.
5. Data retention
We retain personal information only for as long as necessary:
• To manage reservations
• To comply with tax or legal obligations
• To resolve problems or disputes
After this period, the data is deleted or anonymized.
6. Your rights
Under the laws applicable in Quebec and Canada, you may:
• Request access to your personal information
• Request rectification or correction
• Withdraw your consent (to the extent permitted)
• Request the deletion of certain information
To exercise your rights: info@coeurdechamplain.com
7. Cookies & similar technologies
Our site may use cookies to:
• Improve navigation
• Analyze site performance
• Remember your preferences
You can disable cookies in your browser, but some features may be limited.
8. External links
Our site may contain links to Airbnb or other external sites.
We are not responsible for their policies or content.
We encourage you to review their own privacy policies.
9. Changes to the Policy
We may update this Privacy Policy at any time.
The date of the update will be displayed at the top of the page.
10. Contact
If you have any questions about this policy or the protection of your personal information:
📧 info@coeurdechamplain.com
📍 Venise-en-Québec, Quebec, Canada